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FarCry CMS Annual Support Packages

'Daemon’s Annual Support packages are suitable for in-house development teams who require emergency commercial support from FarCry engineers for their own application development.

How it works
With Daemon’s Annual Support packages you are pre-purchasing the option to call upon support if and when you need it. We offer three structured Annual Support plans and, depending on the support option that you decide upon, you are provided a means of access to members of Daemon’s development team enabling you to request their advice and expertise. When a support request is submitted, Daemon is committed to responding within one business day** from the time the request is received. You will be provided detail of the work required and the projected time to completion, and the work will be carried out as required.

Support Levels and Pricing
All prices are shown in Australian Dollars and are inclusive of GST.

Support descriptionBronzeSilverGold
Unlimited email communication & personal replies:XXX

Includes:

  • Access via email direct to development engineers
  • Access to development team via mailing lists
  • Advice on performance bottlenecks
  • Advice on backup & recovery
  • Advice on best practises
  • Advice on bugs, fixes, & upgrades
   
Remote assistance for mission-critical help providing a maximum number of developer log-on hours per month †: X
(4 hours)		X
(12 hours)

Includes:

  • On-line help with crashes & recovery
  • On-line help with tuning & optimization
  • On-line help with bugs, fixes, & upgrades
  • Support for 'Login Installation'
  • Check-up of OS & file system dependencies
  • Check-up of database configuration
   
Telephone support 9am-5pm Mon-Fri AEST time:  X

Includes:

  • Phone response from developers within 2 hours
  • Request individual developers by name
   
Emergency telephone support 24 x 7, 365 days a year:  X

Includes:

  • Place emergency calls to developers
  • Response to emergency calls received in 30 minutes
  • Access to development team 24 x 7 in emergencies
  • One personal developer as your regular liaison
   
Price AUD3,00010,00035,000